DELIVERY, PAYMENT & RETURNS

DELIVERY

Orders received before 10am Hong Kong Standard Time, Monday to Friday (business days) are dispatched within 48 hours.
A tracking no. will be sent to your WhatsApp/E-mail after dispatched.

HONG KONG (local)
Free shipping on orders $1,000 or above.
For orders under $1,000, commercial addresses or residential addresses, shipping fee HKD$30.00 will be applied at checkout.

OTHER COUNTRIES
Free shipping on orders $1,000 or above.
For orders under $1,000 a shipping fee of $200 will be applied at checkout.
We post international orders using Hong Kong Post. Most international orders will be delivered within 7-14 business days. If you prefer another postal method, please REPLY the receipt email (enquiry@isaworkshop.com) or WhatsApp us on +852 57441616 for further assistance.

Please note that these shipping times are estimates & do not include any delays that may be caused by customs in your country so we are unable to guarantee specific delivery dates or times.

About customs and import charges:
Taxes and duties are calculated according to your shipping destination.

PAYMENT

What forms of payment do we accept?

1. PayPal
If you have a PayPal account, you can pay directly by logging into your PayPal account. If you do not have a PayPal account, please pay with PayPal accepted credit cards. PayPal accepts credit cards are: Visa, Mastercard, American Express, Discover and Maestro, etc.

2. Hong Kong Local bank transfer / FPS
You can pay by bank transfer to us. We also accept payment thru FPS. Please contact us for further details.

RETURN & EXCHANGE

Can I return or exchange an item?
Ordered items may be returned or exchanged within 7 days of receipt, provided that the item(s) to be returned or exchanged must meet SELLABLE CONDITION and with the original packaging.

How Do I Return Or Exchange An Online Order?
please REPLY the receipt email (enquiry@isaworkshop.com) or WhatsApp us on +852 57441616 for further assistance.

How Long Will It Take To Receive My Refund?
Refunds will usually be credited to the original payment method within 7-14 days. Please note that processing time for refunds is subject to the respective bank or individual card issuer's internal procedures.

Will The Delivery Fee Be Included In My Refund?
Delivery fees will not be refunded for any return or exchange.